How to talk on the phone : A practical guide to speaking English

Шелкова Т.Г., Мелех И.Я. ( Shelkova T., Melekh I. )

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A telephone conversation is one of the most common forms of communication. In order to conduct a business conversation over the phone, it is necessary to know some common formulas, to know the etiquette of telephone conversation, to be able to summarise the essence of the question, to make enquiries, etc., and all this in English. - and all this in English

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